If you signed up with the 30-day money-back guarantee, you can request a full refund within 30 days of the day your subscription started.
How the guarantee works
You have 30 days from the day your subscription starts to decide if you want to cancel for a full refund. Once a full refund is issued, your Gold or Platinum features stop right away. To request the cancellation and full refund, please see the steps below.
Make the most of your 30 days
The guarantee gives you time to see what MaxRewards can do with your cards. A few things worth trying:
Link your accounts and sync them regularly. Syncing keeps your offers, benefits, and rewards up to date. See Syncing Your Accounts.
Set your Amex card priority. If you have more than one Amex card, this tells MaxRewards which card should get each offer. See Choose Which Amex Cards Get Priority For Offers.
Check Best Card before you pay. It shows which of your cards earns the most for a purchase.
How to request a refund
Reach out to support. In the app, go to Profile > Contact Us. On the web, click Help & support in the left-hand panel. You can also email support@maxrewards.com from the email on your account.
Tell us you’d like a refund and why. Your answer helps us improve MaxRewards.
We may offer you a partial refund so you can keep your membership. If you accept, you won’t be eligible for a full refund for that charge later.
If you choose a full refund, we’ll ask you to confirm that you understand you’ll lose your Gold or Platinum features immediately, including offer auto-activation and benefits tracking.
When will I see my refund?
Refunds go back to your original payment method and can take 5 to 10 business days to appear, depending on your bank.
Please contact us before disputing a charge
If you file a dispute with your bank, we can’t issue a refund while the dispute is open. Reach out to us first. It’s almost always faster.