If your card has expired, been replaced, or you just want to switch to a different one, you can update the card on your MaxRewards membership right from the app.
Here’s how:
Go to the Profile tab (the person icon in the top right).
Tap the gear icon next to your name and email.
Tap Your Gold or Your Platinum.
Under Payment, tap Method.
Tap Use Credit Card and add your new card.
If your payment doesn’t go through
You’ll receive an email from Stripe letting you know the payment didn’t go through. We’ll try your card again a few more times over the next two weeks. If it still fails, your membership will cancel. You’ll want to update your payment method as soon as possible so your membership doesn’t get interrupted. If your membership does end up cancelling, let support know and they’ll be happy to help you restore your membership with the same price and credits you had. Some banks may decline the charge as suspected fraud, so if your card is valid, check with your bank and approve the charge.
If your card on file is closed, or the update link in your email doesn’t work, you can still update your card using the steps above. If you run into any trouble, reach out to us at support@maxrewards.com or through Profile → Contact Us, and we’ll help.