Make sure to use the same login you signed up with
If you signed up with Apple or Google, but try to log in with email and password (and vice versa), it will create a second account and treat you like a brand new member. If this happens, simply log out and sign back in with the method you originally used.
Forgot your password?
On the sign in screen in the mobile app, tap Forgot Password and enter the email you used at sign up. You’ll be sent a recovery code to that address, so make sure to check your spam or promotions folder if the reset email doesn’t show up within a few minutes. Enter the code back in the app, and then you’ll create and confirm your new password. Once it’s updated, you’ll be brought back to the login screen.
Please note that passwords can only be reset in the mobile app at this time, and can’t be reset on the website.
Face ID stopped working
If Face ID isn’t letting you into the app, you can still sign in with the login you signed up with. To get Face ID working again, make sure it’s turned on for MaxRewards in your phone’s settings.
Still can’t get in? Reach out to support
Email us at support@maxrewards.com and we’ll help you get back into your account. A few things that help us get you sorted faster:
If you don’t remember which method you used: Give support your full name, your membership level (Bronze, Gold, Platinum), and any emails you think the account may be under. If you have a Gold or Platinum membership, support can try to find the account by looking up your last renewal payment. They’ll need the last four numbers of the card that was charged along with the amount and date it posted to easily find the transaction.
If your Google account was deleted or you lost access to it: Email support from any address and include the Google email you used to sign up. They’ll verify your identity and walk you through next steps.
If you can’t log in but want to cancel: Email support with the email on your account (or the one on your receipt), and they’ll help you with the cancellation process.