If you have a VPN on your device, please try temporarily disabling it before syncing your account. We've found that VPNs have been interrupting the "sync-all" feature.
If an account gets stuck in syncing in progress, you can initiate an individual sync in the Accounts and Cards page.
10.30.2024
Bank of America: If you're unable to type in your password because it is greyed out, please reactivate the username field by manually typing in your username. The username field needs at least 6 characters to unlock the password field. The password field needs at least 8 characters to unlock the login button. Unfortunately, this is Bank of America's UI and we can't circumvent. If you continue to have issues, please reach out to us at support@maxrewards.com.
10.17.2024
Bank of America: Please try logging in and leaving the "save ID" or "remember me" field empty or turned off
10.16.2024
Capital One: We pushed a fix for the recent login loop. Please try syncing again. If you're still having issues, please reach out to us at support@maxrewards.com.
Bank of America: We're continuing to investigate an ongoing issue with Bank of America. If you're continuing to have issues with Bank of America, please reach out to us at support@maxrewards.com.
10.15.2024
We're continuing to investigate ongoing reports of issues with Capital One and Bank of America.
10.14.2024
If you were experiencing issues with Amex, Capital One, or Bank of America, please try syncing your account again. We experienced and outage of the weekend that we've since resolved.
10.11.2024
Amex: There is a known issue impacting a handful of Amex accounts causing members to be stuck in a login loop and receive a 504 error. We're working on resolving this. If you have another device such as an iPad or Mac, please try syncing your Amex account on a different device.
Citi: If you were experiencing the Citi login loop, you should be able to sync without issue now.
Bank of America: If you're having issues syncing with Bank of America, please try manually typing in your login credentials.
10.07.2024
Amex: There is a known issue impacting a handful of Amex accounts causing members to be stuck in a login loop. We're working on resolving this. If you have another device such as an iPad or Mac, please try syncing your Amex account on a different device.
9.30.2024
Citi: There is a known issue with a login loop. The bank connector team is working on resolving this.
9.24.2024
Bank of America: We released a new connection method for Bank of America. If you're unable to sync your Bank of America account, please reach out to support at support@maxrewards.com or through our support chat in the app.
8.23.2024
Chase: If you get a screen that says, "This part of our site isn't working right now," this is indicative of a block from Chase. While we've found our new connector to successfully facilitate connections for most of our members, Chase will still occasionally block connection attempts. Since these blocks are coming directly from Chase and are not symptomatic of our connector, we cannot circumvent Chase's blocks.
Wells Fargo: We pushed a fix for the login loop. Please try syncing your Wells Fargo account again or linking it as a new account.
8.09.2024
Wells Fargo: If you're stuck in a login loop, please try uninstalling and reinstalling MaxRewards. When syncing again, type in your login credentials manually. If this is unsuccessful, do not try consecutive login attempts. Multiple failed login attempts could trigger Wells Fargo to require a password reset. Our bank connector team is continuing to work on improvements.
Chase: If your Chase account hasn't synced or is getting stuck in syncing in progress, please try syncing this account individually from the Account and Cards page. If you're still having issues, unlink and relink your Chase account.
7.11.2024
Navy Federal: You should now be able to sync your Navy Federal account without issue!
7.01.2024
X1: Due to product changes from X1, we no longer support this connector. We're hoping to reintroduce a connection for this card in the future.
Wells Fargo: A subsect of Wells Fargo users have reported a login loop when trying to sync their accounts. Our team has been investigating this and is working to get this resolved.
Navy Federal: We recently released a new Navy Federal connector and are working on resolving a bug involving 2FA. If you've reached out to support, we will be in contact once this issue has been resolved.
6.13.2024
Navy Federal: We're working on updating this connector to accommodate recent changes from Navy Federal. Please reach out to us at support@maxrewards.com for any additional questions or concerns.
Please ensure your app has been updated. We addressed a handful of syncing issues with recent updates.
Capital One: We've updated our connector to accommodate recent changes from Capital One. Please update your app to v3.52.1 to sync your Capital One account again.
Citi: If you are experiencing issues with Citi, please update your app to v3.52.1 to sync your Citi account.
Chase: We've released a major update to the Chase connector. When linking or syncing your account, you will log in directly on the Chase website. Please complete any required multi-factor authentication on the Chase website.
If you receive an error from Chase, like "This part of our website isn't working right now," we recommend calling Chase at 1-800-935-9935 to reset your password. Then, use the new password to link your Chase account to MaxRewards.
Amex: We are seeing improved connection success with Amex. If you've found that your offers aren't activating, please try the following troubleshooting method. Log out, force close the app, log in, and sync your Amex account individually from the Accounts and Cards page. You may have to wait up to 10 minutes for offers to populate.
Wells Fargo: We have resolved the 2FA issue with Wells Fargo in our recent update (v3.42.21). If you are having issues syncing your Wells Fargo account, please reach out to support@maxrewards.com.
Bank of America: We have seen improved results with Bank of America. Please reach out to support@maxrewards.com if you're experiencing any account syncing issues with Bank of America.
Apple: We have seen improved connection success with Apple. Please reach out to support@maxrewards if you're having issues connecting your Apple account.
Discover: We feel confident that most issues with Discover have been resolved with recent updates. Please reach out to support if you experience any issues syncing with Discover.
Navy Federal: We have resolved the issue causing "no cards found" and "incorrect login credentials" error prompts. Please reach out if you're experiencing issues syncing with Navy Federal.
You can learn more about how bank connectors work here.