How to Link an Account on the Mobile App
Go to the Accounts tab, located near the top right corner of the app.
Tap Add Account.
Search or scroll to find your bank.
Enter the login credentials for your banking app.
You'll receive confirmation once the account syncs successfully.
Some accounts may take longer to finish loading data. For example, since Capital One tends to have a large number of offers, it can take a few minutes for the sync to finish.
If your account doesn't sync
Try syncing through the web app instead. If it still doesn't work, reach out to support and send a screen recording (video) of what it looks like when you try to sync your account. This helps our engineering team see the entire login flow from the beginning of the syncing process through to the error message/issue you're encountering, so they can better track down what's going wrong.